Most session recordings finish within 5 to 10 minutes. Long recordings can take longer, so a few extra minutes does not always mean something is wrong.
- Wait at least 15 minutes for a long recording.
- Refresh Saga20 and reopen the session from Summaries.
- Check whether the session is waiting for speaker review.
- Read any error message shown on the session page.
- Do not upload the same file again while the first session is still processing.
If there is no progress after 30 minutes, or the session shows an error you cannot resolve, email [email protected]. Include:
- Your campaign name
- The session title
- The approximate upload time
- The error message, if one appears
If a failed session used part of your monthly allowance without producing a summary, mention that in the email so support can check it.
For errors before processing begins, see Fix an audio upload problem.